Team Skills

Team Nightmares: Solutions to Your Top Communication Problems

Learn how to turn a difficult conversation into an effective one!

Communicating with co-workers can sometimes be...a nightmare! Communication Nightmares shows specific examples of how to maintain a conversation with someone who is defensive, a poor listener or a discussion dominator and how to turn that challenging situation into an effective conversation.

How-To Training Points:

·         How to focus on defining the basic problem

·         How to see the situation from the other's point of view

·         How to make sure your words, body language and tone of voice all send a consistent message

·         How to give and get feedback

·         How to lighten up a heated discussion

Course T1               One Day

Supreme Teams: How to Make Teams Really Work

The team environment has become a fixture in today's workplace. Do you know how to make your team work to its peak potential? Getting people to work together will be easy with this powerful session. You'll learn a systematic approach to teambuilding that will yield incredible productivity, enormous creativity, and decisive action in all of your team members.

You'll Learn How To:

• Capitalise on each team member's strengths while preventing individual differences from hampering productivity
• Develop team ethics that everyone can buy into
• Increase trust and communication that will unlock the true power of your team
• Avoid the pitfalls of team development, while motivating people to participate more fully
• Understand how to make your team more productive and dynamic
• Build strategies for resolving inevitable conflicts among team members
• Recognise 10 active-listening habits guaranteed to dramatically improve team relationships And so much more!

Course T2               Two Days

Success Through Teamwork

Resolving Conflict And Building Consensus

Since differences, disagreements, and conflicts are inevitable and not inherently good or bad, their value to teams depends on the way they are perceived and managed. Teams can build upon the opportunities that diversity provides to draw out each individual’s strengths and unique abilities for the greater good of the organisation. In Success Through Teamwork, participants apply tools and techniques to address differences, resolve conflicts, and make decisions to reach team goals.

Skill-Based Programme Content

• Choosing conflict resolution strategies
• Resolving conflict (and building consensus) in six steps
• Communicating in diverse teams
• Getting team consensus
• Exploring team decision-making techniques

Course T3               One Day

Working Together - Developing a Team Spirit

This interactive training event addresses the need for teamwork to ensure effective service delivery. Participants will consider ways of promoting a team spirit where every member is seen to have a role to play and an opinion that is valued.

Course T4               Two Days

High Involvement Teamwork

(Run at regional venues as a five day course or five separate one day sessions. Can be delivered In-House in a range of formats.  This course is not available via distance learning)

Today’s organisations are utilising teams more and more to meet customer demands and stay competitive in a changing marketplace.  Team members must understand their increasing roles in the team process and actively work to support each other to maximise effectiveness and meet organisational expectations.  ‘High Involvement Teamwork’ provides managers, supervisors, team leaders, and team members with the practical skills needed to be successful within their teams.  In this comprehensive five-unit Programme, participants develop the fundamental interpersonal skills that are the foundation of high performance teamwork.

Skill-Based Programme Content

Unit 1: Engage With Understanding

·  Recognising teamwork foundations

·  Understanding team member communication styles

·  Creating strategies for building team communication

Unit 2: Share Constructive Feedback

·  “Tuning in” to communications cues

·  Planning and delivering feedback

·  Handling feedback effectively

Unit 3: Participate Actively In Meetings

·  Planning for productive meetings

·  Conducting meetings effectively

·  Evaluating meeting success

Unit 4: Resolve For Consensus

·  Choosing conflict-resolution strategies

·  Accepting team diversity

·  Applying team decision-making techniques

Unit 5: Solve Team Problems

·  Implementing a six-step problem-solving model

·  Applying problem-solving tools and methods

·  Applying a problem-solving model

Course T5               Five Days

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Last modified: 03/01/09