Management Skills

Designed to address the needs of both those new to management and experienced managers who wish to update their skills. Courses include Structured Supervision, Performance Appraisal, Consultation Meetings Managing a Dispersed Workforce and Negotiation Skills

Supervising and Supporting Staff

Ideal for those new to supervising staff. Aims to give participants a methodical approach to the supervision and support of staff by looking at ways of setting up planned and structured supervision.

Course MNG1     Two Days + One Day follow up session (optional)

Performance Appraisal - Making it Work

Participants will learn the key competencies needed for developing teams and individuals to enhance performance. They will also gain skills in planning and evaluating the work of the staff they supervise.

Course MNG2        Two Days

Managing a Dispersed Workforce

Designed for those managers who have responsibility for staff working away from the office. Participants will gain an

 understanding of the differing problems that may be encountered when managing a dispersed workforce. They will develop their skills in managing from afar by exploring different techniques, ensuring they are able to monitor the effectiveness of the dispersed worker and ways of supporting such staff.

Course MNG3        Three Days

Preparing for Consultation

Will assist participants to develop their skills and knowledge in running a consultation meeting. The content includes shaping ideas into a workable proposition, implementing your plans, the consultation event and informing people of the findings of the consultation.

Course MNG4        One Day

Effective Staff Recruitment and Retention

This course considers the methods used in the recruitment process and ways of sustaining a well motivated workforce.  Participants will be invited to question the effectiveness of these methods and explore the reasons for their use.  The course will go on to challenge the traditional views and attitudes towards recruitment and pose some more radical ideas for consideration.  Participants will then explore avenues that they could use in order to attract as wider interest as possible to job vacancies.  Participants will also have the opportunity of considering ways of retaining motivated staff and promoting an effective and well motivated workforce.

Course MNG5        Three Days

Recruiting New Staff - The Selection Process

Examines the process of recruiting a new member of staff. Participants will consider ways of formulating the initial advertisement to gain a good response. They will practice methods of short-listing applicants, which are seen to be fair and unbiased, and work on interviewing skills to ensure each person interviewed is given an equal opportunity to express their abilities. The merits of offering feedback to applicants who were interviewed but unsuccessful will also be considered.

Course MNG6        One Day

Creating a Staff Induction Programme

Gives participants a method of using structured criteria to develop individual and personalised induction packages for new staff. Participants will identify the need for effective induction of staff covering specific areas relating to the post they have been appointed to, as well as an overall view of the organisations policies and procedures.

Course MNG7     Two Days + One Day follow up session (optional)

Managing Sickness Absence

Designed to be a guide to managers in dealing with sickness absence. The course covers impact of absence on the workplace, the legal framework, the policy & procedures to manage attendance, processes for dealing with persistent short term and long term absence plus the role and responsibilities of the managers/supervisors in ensuring effective attendance management.

Course MNG8        One Day

Developing Interview Techniques for Staff Recruitment

Aimed to help those who are new to interviewing or those who wish to brush up on their interviewing skills. The course looks at criteria to use when selecting applicants and what to do and say to make them feel comfortable at interview. Considers specific questions that will help you to get information from the applicant.

Course MNG9        One Day

Motivating Staff in your Team

Considers strategies on how to get your staff motivated. It will also help to recognise the de-motivators that cause staff not to use their initiative and consider some motivation trends organisations use today and what we may learn from them.

Course MNG10      One Day

Successful Coaching Skills for Managers

An intensive course designed to help managers develop a variety of skills needed to motivate staff and change problem behaviour. Areas covered in the course content include being flexible and firm, staying in control without controlling, changing negative behaviour, getting employees to solve their own problems and disciplining without causing resentment.

Course MNG11      Two Day

The Listening Manager

Aimed to help managers recognise the link between staff morale and performance at work.  Participants will develop their skills in raising staff morale, listening to manage change and why listening can make a difference. The course is equally beneficial to those new in management as well as established managers.

Course MNG12      Two Day

Dreaded Appraisal

This unique programme proves that appraisal interviews can be positive experiences for employer and employee, but only if both parties stick to the fundamentals — evaluating the past, consolidating the present and planning for the future.  Designed to be a ‘skills-update session’ for those already familiar with conducting appraisals, this event is a must for those who see the appraisal system as more than a paper exercise and are looking to ensure all parties gain a positive and rewarding experience.

·         Get appraisees to open up

·         Face up to the problem

·         Agree on an action plan

Course MNG13      One Day

Reviewing the Service – Questioning our Perceptions

This event is designed to be equally beneficial for Board Members, Councillors, Staff and Users and/or their Representatives.  It is an invaluable tool for any organisation that is looking toward, or in the process of, conducting a review of their service.  The event is linked to a ‘Mystery Shoppers’ exercise that SHN will conduct prior to the training day (the cost of this will be quoted separately as this will vary according to size of the organisation).  The morning will be more of an 'informing' process, enabling participants to gain an overview of what is happening Nationally and give an insight of the views of users.  The afternoon will focus on  'putting ideas into practice' or 'The Challenge' part of the day.  This will give participants the chance to examine their current perceptions and consider how the group should move forward with their task of reviewing the service that they provide to ensure that it matches user demand and local need.

Course MNG14      One Day

How to Hold Successful Meetings

Are meetings a valuable business tool or a waste of time? When should a meeting be called and who should attend? Better yet, when should a meeting be avoided and who should not be invited?

These questions and many more are answered in How To Hold Successful Meetings. The tips in this Programme are designed to be put to use immediately!

You'll learn to develop a proper agenda and why it's important; how to reinvigorate a stalled meeting; how to use brainstorming when creative ideas are needed; how to invite the right people to the meeting so as to get the most out of it; how to start on time and use a realistic schedule; how to run short, profitable meetings and much, much more.

Improve your meetings now by putting to work the solid, do-it-now common sense techniques found in this Programme.

Course MNG15      One Day

Equal Opportunities in Staff Selection

An indispensable course for anyone who is involved in the selection and recruitment of staff. The course content includes: - selection procedures, the legal framework and decision making.

Course MNG16      One Day

Curse of the Vanishing Employees

How to Retain and Motivate Great Workers

After investing in recruiting, training, and development, you certainly don't want your employees to disappear. High turnover may not be just an upper management problem. And it usually has little to do with salary. There are five ways individual supervisors and managers can make the difference between employees staying...and vanishing.

Managers will learn the importance of:

·         Being available for problem-solving

·         Finding out what motivates each individual

·         Supporting individual growth through new challenges

·         Remaining flexible when employees need to balance work and family

·         Providing coaching and discipline to keep performance high

Course MNG17      One Day

Pygmalion Effect, Power of Expectations

It's a fact. Limited expectations bring limited results, high expectations lead to exceptional results. The phenomenon is known as the Pygmalion Effect and it has been documented numerous times in both business and education.

In this programme, trainees get a complete overview of the Pygmalion Effect through real-life examples, dramatic vignettes and scenes from the classic movie "Pygmalion," where individuals are transformed through the positive (or negative) expectations of another. The four ways managers transmit expectations to their subordinates - climate, feedback, input and output - are also depicted.

Expanded workshop tools help participants fully grasp the importance of managing their expectations and enable them to develop comprehensive short- and long-term plans for applying the Pygmalion principles in their daily work environments.

This information, along with exercises, teaches your managers to:

·         Understand how positive/negative expectations create self-fulfilling prophecies

·         Develop the skills to positively influence co-workers and subordinates

·         Raise the expectations they have for their staff members

·         Believe more in their own ability to positively influence and lead others

Course MNG18      One Day

After All You're the Supervisor!

A comprehensive training programme for new and seasoned supervisors alike, After All, You're the Supervisor! provides an array of tools for use in your role as a supervisor. After All, You’re the Supervisor! holds the key to effective supervision, teaching the nine components of supervisory success:

·         #1 Acknowledge Your New Role

·         #2 Plan and Prioritise

·         #3 Be Accessible

·         #4 Encourage Teamwork

·         #5 Communicate Upward and Downward

·         #6 Delegate

·         #7 Discipline Effectively

·         #8 Provide Feedback

·         #9 Model the Way

Course MNG19      Three Days

In An Instant!

Immediate Solutions to Basic Business Problems

(Run at regional venues as a four day course or four separate one day sessions. Can be delivered In-House in a range of formats.  This course is not available via distance learning)

Now, management answers are easy to come by. The In an Instant modular training Programme gives you reliable methods for turning your most frequent business problems into positive business opportunities. Each module attacks five familiar problems, offering quick, actionable steps for each situation.

In An Instant: Module 1, you'll learn how to deal with the following management issues:

·         Tardiness

·         Poor hygiene

·         Substance abuse

·         Team player attitude

·         Discipline effectively

In An Instant: Module 2, you'll learn how to deal with the following management issues:

·         Time management

·         Sales skills

·         Hiring effective people

·         Employee termination

·         Meeting management

In An Instant: Module 3, you'll learn how to deal with the following management issues:

·         Giving feedback

·         Get a commitment for action

·         Motivate effectively

·         Help your people manage stress

In An Instant: Module 4, you'll learn how to deal with the following management issues:

·         Dealing with close-mindedness

·         Procrastination

·         Strengthen interpersonal impact

·         Delegate effectively

·         Dealing with conflicting employees

Course MNG20      Five Days

Millennium: Leadership Capsules for the 21st Century

(Run at regional venues as a five day course or five separate one day sessions. Can be delivered In-House in a range of formats.  This course is not available via distance learning)

As organisations move into the new millennium, they are experiencing change at an unprecedented rate. These leaner, reengineered organisations face critical challenges in facilitating the learning necessary for their employees to keep ahead.  Managers, supervisors and team leaders, whether new to their positions or with years of experience, are under pressure to come to grips with the skills needed to lead their organisations into the next century. MILLENNIUM - Leadership Capsules for the 21st Century is a powerful new resource to help them meet these challenges.

Series Objectives:

MILLENNIUM - Leadership Capsules for the 21st Century is a 7-part training series designed to assist managers, supervisors and team leaders in their efforts to draw a bridge between the management skills they need and the leadership concepts their organisations are embracing. There is an additional Programme of Coaching & Performance Feedback training session to compliment the series.

·         Capsule #1 - Leadership Is... is the overview module. Here we explore the language and concepts of leadership. Topics include: What is a leader? Leadership and management. Who can be a leader? Becoming a leader. Leaders and followers. Why lead?

·         Capsule #2 - The Leader as Coach investigates the coaching skills which are vital to any organisation's learning and success. Topics include: Coaching in the 21st century organisation. What does a coach do? Effective coaching. Who can coach whom? The leader as coach.

·         Capsule #3 - The Leader as Mentor. In the fast changing world of the new organisation, mentoring has become essential for preserving and passing down the history, culture and experience senior managers have accumulated. Topics include: Mentoring in the 21st century organisation. What does a mentor do? Effective mentoring. Getting started. The leader as mentor.

·         Capsule #4 - How Leaders Provide Performance Feedback explores the skills needed to support employee development in learning organisations. Topics include: The fear factor. What is performance feedback? How do you best provide performance feedback? Who should provide feedback to whom? Feedback and Leadership.

·         Capsule #5 - Beginning Employment Relationships. The 21st century organisation requires different kinds of relationships with employees. Topics include: Employment interviews. What you need to know about ... the position you're hiring for; the candidate you're interviewing; yourself. Preparing for the interview. The interview. The leader's responsibility.

·         Capsule #6 - Ending Employment Relationships. The reasons why employees leave organisations are many and complex. Some are performance related, others are not. In either case, the termination process doesn't have to be traumatic. Topics include: Why employment relationships end. Inappropriate termination. Alternatives. Termination procedures. After the relationship ends.

·         Capsule #7 - In Compliance is a quick course in the complex world of equality compliance issues. Topics include: What is equality? Affirmative action? Diversity? Three types of discrimination. What is harassment? Leadership and compliance.

·         Coaching & Performance Feedback Training Scenes is an additional resource that consists of dramatisations. Each training scenario begins by setting up a coaching or performance feedback situation culminating at a Decision Point. Here you are presented with 3 options as to how the scene should continue. These options are then played out and participants under the guidance of the trainers explore the consequences of the choices made.

Course MNG21      Five Days

How to Supervise People

Techniques for getting results through others

Would you be the greatest supervisor if only you could get your employees to cooperate? There's absolutely nothing more challenging than trying to achieve your goals through others. However, effective leadership is within your reach. This phenomenal session will teach you to inspire others to perform with pride as they take ownership of their jobs so you can devote your time and energy to the "big" picture.

You'll Learn How To:

• Delegate effectively and watch productivity soar
• Overcome employee resistance to change
• Use non-cash motivators that work even better than money
• Deal with difficult employees and attitude problems
• Make meetings more productive and less time-consuming
• Reduce your workload through more effective delegation that increases others' skills
• Build teamwork and foster cooperation through more effective communication skills
• Give criticism in a way that promotes positive behaviour change
• Get new employees off to a faster, more productive start
• Become the kind of supervisor employees are eager to work "with" not "for"
• And so much more!

Course MNG22          Five Days

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Last modified: 03/01/09