You already have all the resources you need within you
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You already have all the resources you need within you
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Conflict Resolution & ManagementEverybody Wins: How to Turn Conflict into CollaborationEverybody Wins: How to Turn Conflict into Collaboration emphasises that conflict is inevitable because of a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities, and miscommunication. Key Learning Points: · Understand why conflict in the workplace happens · Know how to change your perspective of conflict · Identify the three most common workplace conflict situations · Identify the five different ways people deal with conflict · Use the "Everybody Wins" approach in a conflict situation · Take personal responsibility for dealing with conflict, diversity, and disagreement
Course CR1 One Day Bad Apples: How to Deal with Difficult AttitudesIf you have lazy team-mates, cranky customers, bossy bosses or rigid co-workers, then Bad Apples is for you! Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. This programme can give supervisors, managers and employees some practical, easy-to-use techniques for eliminating negativity in the workplace. Bad Apples is a learning experience to help people understand how attitudes impact relationships and provides a process for overcoming attitudes that may be stifling their individual and team performance. Bad Apples can help the bad apples shine! Key Learning Objectives: · Recognise and describe the characteristics of a bad attitude. · Understand how negativity impacts relationships and performance. · Assess a challenging situation and determine an appropriate strategy. · Utilise a 5-step process for dealing with difficult people. · Identify the reason(s) for someone's poor performance. · Develop potential solutions for resolving a problem · Regain your positive attitude about the other person or situation. · Manage conflict with confidence, resulting in a positive outcome.
Course CR2 Two Days Managing Conflict In The WorkplaceConflict in the workplace is a challenge faced by every supervisor and those that manage conflict by helping employees work through their problems can improve morale and productivity. This programme equips supervisors with the tools they need to manage conflict successfully by using the Constructive Confrontation approach. Participants are shown a step-by-step example of Constructive Confrontation, followed by three open-ended conflict resolution exercises. After each exercise, participants can analyse the confrontations and discuss how they might handle each conflict. By following the guidelines in this programme, both employers and employees will benefit greatly, reshaping the workplace into a more hospitable and efficient environment. Course CR3 One Day
Respectful Workplace (3 Session Series)The Respectful Workplace is a 3 part training series designed to help organisations address the behavioural and values issues that can allow conflicts to escalate. The series treats workplace violence as an outgrowth of hostility, harassment, bullying and intimidation which has not been effectively dealt with and arms employees and managers with the tools they will need to ensure respectful workplace relations. Programme 1, Opening the Right Doors, teaches employees skills for dispute resolution and diffusing hostility. We learn to take responsibility for eliminating intimidation, bullying and harassment from our workplace culture. Programme 2, Diffusing Hostility through Customer Service, takes a strong customer service training approach to the issue of working with hostile customers. Important communications skills are taught which help employees turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behaviour, employees are empowered to put their physical and emotional safety first. Programme 3, Managing Harmony, defines the role leaders must play in creating and supporting a non-violent, respectful workplace. We explore the organisational costs of inappropriate behaviour, diffusing hostile situations, aligning policy and behaviour with the organisation's values, how conflict can be a positive force, and the organisation's responsibility to provide effective avenues for dispute resolution.
Course CR4 Three Days Attitude VirusCuring Negativity in the Workplace Cure bad attitudes to increase productivity in your organisation! Bad attitudes can threaten the essential functions of your workplace. They spread like viruses from individual employees through departments and infect entire organisations. Once an attitude virus begins to spread, it can become an epidemic in no time. Productivity suffers and so do individual workers. There's no doubt that today's workforce is especially susceptible. By attending this event, you will learn how to vaccinate your organisation against this potentially devastating threat. Participants will benefit by learning to take responsibility for their own attitudes and success, plus, underlying causes for unproductive attitudes will be resolved and fewer personal problems will affect work. These better attitudes will positively impact team results and the bottom line. After viewing this session, participants will:
Course CR5 Two Days Conflict Resolution: A Win/Win ApproachAll relationships experience some kind of conflict. This is normal and sometimes even necessary for continued growth and development. This programme will teach your employees to successfully resolve conflict in the workplace by mastering certain techniques that ensure a win/win situation.
Course CR6 One Day How to Handle Conflict and ConfrontationIn this phenomenal session you'll discover a wealth of conflict and management techniques for creating a more cohesive and productive work environment. You'll learn how to:
Course CR7 Two Days Dealing With ConflictThis important event offers proven methods for recognising and resolving conflict. While the skills and insights presented here will enhance management's ability to resolve conflicts, they are for all employees -- enabling everyone to work through conflicts with less dependence on superiors. Three scenarios in personal and business settings dramatize the five positions taken by most people during conflict: avoiding, accommodating, competing, compromising, and collaborating. Participants learn the five different positions people take when conflict arises. They will understand the choices they have in various situations, see how conflicts can be directed toward constructive or destructive outcomes, and learn practical skills for achieving positive results.
Course CR8 One Day Discipline Without PunishmentUsing contemporary examples, this event shows the right way to use discipline. People don't change their attitudes and personalities, but they can change their behaviour - and that's what a discipline problem really is: a behaviour problem. This session shows first how to get the individual to admit there is a problem and then how to get that individual to solve the problem. This session shows how to: · Use the four steps to disciplining for lasting improvements · Keep a discipline problem from turning into an attitude problem · Keep personality differences out of a discipline situation · Handle discipline so self-esteem and feelings of self-worth are kept intact · Put the responsibility for a discipline problem right where it belongs
Course CR9 One Day Documenting Discipline:Address performance issues legally and effectively. Disciplining employees is one of the most difficult parts of a manager's job. But with proper documentation, you increase the chances that an employee will correct a work-related problem, as well as significantly reduce the legal liability for you and your organisation. This award-winning session underscores the importance of using an effective documentation system to protect yourself as a manager and improve employee performance. How To Training Points
Course CR10 One Day Supervising the Difficult EmployeeNobody likes working with a difficult employee...and for supervisors, confronting that employee about his or her difficult behaviour seems even worse? Supervising the Difficult Employee, however, will steer you through six main objectives that will help you redirect an employee whose behaviour is non-productive, unsuccessful and negatively affects other co-workers' performances-the difficult employee. It begins by highlighting steps for determining the root problem, using accurate information, then helping that employee take corrective action. Who knows? You may find that your "problem" employee just needed guidance to be one of your "best".
Course CR11 One Day Conflict Communication SkillsConflict always is a challenge, but by using effective communication techniques, you can stay in control and solve the problem while keeping the respect of everyone involved. A hostile person is generally not angry with you personally, but rather with a situation. Using the wrong methods of dealing with an angry person, however, can make things worse. This Programme identifies potential areas of conflict in the workplace and teaches employees how to approach them successfully.
Course CR12 One Day Facing the Tiger: WorkshopHow to Turn Conflict into Positive Change Do you work with individuals or teams—or even larger organisational units—where unresolved conflict is present, and you are exploring how to be a force for positive change in the situation? If so, Facing the Tiger is for you. This interactive session-based training workshop can make a noticeable difference in the way people see and respond to conflicts when they occur. It has helped thousands of people—and it can help you, your colleagues, and your organisation—experience the power and value of conflict utilisation and how to release the untapped potential present in every conflict! Incredible Two Session Event Part One: The Pinch Theory: Making Conflict Constructive This segment of the Programme explores why conflict exists and is inevitable in any dynamic relationship. It illustrates strategies for Recognising when conflict situations may arise and how to reorient potential problems. Part Two: The Three Worlds: Communication Breakthroughs at Work In this portion of the programme you will learn a proven five-step process for addressing conflict so that the conflict goes to work for you, creating a new way of seeing things that respects both points of view and generates breakthroughs in understanding and effectiveness.
Course CR13 Two Days From No To Yes: The Constructive Route To AgreementHow do you turn a stubborn "no" into an enthusiastic "yes" without forcing your opinions on others? This session clearly shows that the road to agreement can be a smooth one when certain basic techniques are followed. And that’s something everyone will agree upon.
Course CR14 One Day Managing Conflict at Work - The Art of CommunicationIn today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles conflict is a normal part of most everyone's daily lives. Managing Conflict at Work - The Art of Communication looks at conflict as a normal part of life and shows how to turn it into a positive experience-yes, a positive experience. The result will be a new atmosphere at your job, a feeling that problems are in fact solvable, and provide opportunities for everyone involved to grown and improve.
Course CR15 One Day Solving ConflictAre your managers saying, "I don't want to get involved"? Resolve employee conflicts without making enemies through the effective management intervention techniques demonstrated in this session. If your managers and team leaders run for cover at the first sign of a conflict, Solving Conflict will help them overcome their resistance and get proactively involved. The session models interpersonal skills for effective conflict resolution and positive working relationships. Bonus practice sessions provided for participants to take away at the end of the event facilitate role-playing and further discussion. How To Training Points:
Course CR16 One Day Resolving Conflicts and DifferencesConflict causes stress, low morale, and decreased productivity. This programme is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment. Participants will learn how to recognise patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), and apply conflict resolution techniques. By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity. Who Should Attend: Managers, supervisors, lead personnel What You Will Learn: · The sources of interpersonal and organisational conflicts · Four conflict-resolution strategies · When conflict can be beneficial · How to communicate in high-conflict situations · The consequences of unresolved conflict · Your preferred style for resolving conflicts What the Workshop Covers:
Course CR17 Two Days |
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