You already have all the resources you need within you
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You already have all the resources you need within you
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Aggression ManagementAn emotive subject that many find difficult to handle. Courses offer practical and structured ways of dealing with confrontation, identifying areas of risk, understanding fear and anger and what to do after an incident has occurred. Understanding Fear and AngerDesigned to assist those who may come into contact with clients in a volatile situation. Participants will
consider their safety whilst working with clients, examine their own and the clients anger, and the possible consequences. Course AGG1 One Day Identifying and Assessing RisksWill help people recognise situations, which could put them at risk and ways to avoid these. Participants will
assess the risk in two scenarios and identify how we can often under-estimate risks. They will be invited to draw up their own ‘action plan’ to assist them in this area within their future working practice. Course AGG2 Two Days Managing Confrontation Safely
Looks at reasons leading to aggressive confrontation and ways to defuse these. Designed to promote skills in dealing with varied types of confrontation. Participants will explore the confrontation process and practice how to create space and move constructively out of the confrontation. Course AGG3 Two Days Developing Defusing SkillsDesigned to assist people in managing a hostile environment and learning methods to defuse possible aggressive
situations. Participants will address their own natural behaviour when trying to keep a potentially difficult situation from getting out of hand, look at methods of minimising customer frustration, consider ways of avoiding potentially dangerous situations and draw up a code of safe practice. Course AGG4 Two Days On Other Peoples Territory
Looks at the problems faced by staff who visit or work in the homes of customers. Participants will consider their safety coming to and returning from work and generally on the street. They will also identify how to increase their safety when visiting the homes of clients. Course AGG5 One Day Surviving the IncidentAims to ensure awareness of self-protective techniques, promote the use of support systems and address the legal and
statutory requirements following an incident. Participants will consider what happens after an incident with the aim of becoming more aware of their own needs at such a time and prepare a personal action agenda. Course AGG6 One Day Assessing the 'Hot Spots' of the Job
Participants will learn how to examine and catalogue risks, consider how they assess these risks as acceptable or unacceptable, define what can reasonably be called aggressive and violent behaviour and identify which aspects of their job require some attention in terms of reducing risks Course AGG7 One Day The A-B-C of Handling AggressionAn intensive course covering all of the above modules. This offers an extremely cost effective way of offering in depth training on dealing with aggression. Course AGG8 Two Weeks
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